---
title: "Support - PaneStack"
description: "Get help with PaneStack, the Finder alternative for Mac."
canonical: https://panestack.app/support.html
---

# Support

We read every message, and a person answers it.

## Contact

Email: [support@panestack.app](mailto:support@panestack.app)

For licence or refund questions, please include the email you used at checkout, or your licence key. For a problem with the app, Help › Report a Problem… starts an email with your PaneStack and macOS versions filled in.

## Common questions

### I can't find my licence key

It's emailed right after you pay, so check your spam folder. Still nothing? Write to us from the address you used at checkout and we'll send it again.

### Moving to a new Mac

On the old Mac, choose PaneStack › Licence… › Deactivate This Mac, then enter your key on the new one. Lost or broken Mac? Write to us and we'll free the licence.

### PaneStack can't show a folder

Some places, such as Mail's and Safari's data, are protected by macOS. Open System Settings › Privacy & Security › Full Disk Access, turn on PaneStack, then quit and reopen it.

### A permission is already on, but PaneStack still asks

Open System Settings › Privacy & Security, select PaneStack in the list, remove it with the minus button, add it again, then quit and reopen PaneStack.

### Using PaneStack instead of Finder

Turn on "Use PaneStack for 'Show in Finder' from other apps" in Settings, and other apps' Show in Finder opens PaneStack. Turn it off to go back. Finder keeps running the desktop, the Dock's Trash and Time Machine.

### Undoing something

Edit › Undo undoes the last copy, move, rename or trash, even after PaneStack has been quit and reopened. Edit › Show Undo History lists the operations from the past day. Deleting immediately and changes on a remote server can't be undone.

### Updating

PaneStack checks for updates by itself. To check now, choose PaneStack › Check for Updates…. Every version is included with your licence.

### Something went wrong

Choose Help › Collect Logs…. It makes a zip on your Desktop. Look through it, then attach it to an email to us. Nothing is sent by itself.

### Removing PaneStack

Quit it and delete it from Applications. To remove its settings too, delete these:

- ~/Library/Application Support/PaneStack

- ~/Library/Caches/PaneStack and ~/Library/Caches/app.panestack.PaneStack

- ~/Library/Preferences/app.panestack.PaneStack.plist

- ~/Library/Saved Application State/app.panestack.PaneStack.savedState

Before you delete the app, deactivate your licence (PaneStack › Licence… › Deactivate This Mac) so you can use it on another Mac.