---
title: "Refund Policy - PaneStack"
description: "PaneStack has a 7-day money-back guarantee, no questions asked."
canonical: https://panestack.app/refund.html
---

# Refund Policy

Last updated: 14 November 2026

## 7-day money-back guarantee

If PaneStack isn't right for you, ask within 7 days of buying and we'll refund the full amount, whatever the reason.

## How to ask

- Write to [support@panestack.app](mailto:support@panestack.app) from the email address you used at checkout.

- Include your payment ID from your receipt, or your licence key.

We'll issue the refund through Dodo Payments. It can take 5 to 10 business days to appear, depending on your bank.

## After a refund

Your licence key stops working, and PaneStack locks at its next licence check. Your files aren't affected, and you're welcome to buy again later.

## After 7 days

Later requests are handled case by case. We'll be reasonable, but we can't guarantee a refund. We may decline requests where a key has been shared or resold, or where refunds are being abused. Your legal rights are not affected.

## Currency

Refunds go to the original payment method, in the original currency. Exchange rate differences and bank fees are outside our control.